Représentant Service à la Clientèle at Enterprise Holdings in Dollard-des-Ormeaux
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Représentant Service à la Clientèle

Job ID 342671 Dollard-des-Ormeaux, QC

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch. This role is available as regular part time.

 

Branch Location: 3360 Sources Blvd, Dollard-Des Ormeaux, Quebec H9B 1Z
 

This is a part time position that pays $14.80 per hour 

 

We offer:

  • Employee discount
  • Retirement savings plan
  • Training and development

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  •  May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

  • Must have a valid Quebec driver's license with no more than two chargeable moving violations or accidents within the last three years. 
  • Must have at least 18 months of driving experience.
  • Must have earned a High School diploma or higher.
  • Must have experience in sales and customer service.
  • Must be authorized to work in the Canada and not require work authorization sponsorship by our company for this position now or in the future.
  • No drug or alcohol related convictions on driving record (DWI/DUI) or criminal record in the last 5 years.
  • Must speak fluent French and intermediate English.
  • Apart from religious observations, must be able to work the following schedule(s):
    • Monday, Tuesday, Wednesday and Sunday
    • OR Monday and Thursday to Saturday
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