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Ready to go the extra mile for each and every customer who crosses your path? Well then, you’re ready to explore a Customer Service role with us. It’s all about listening, understanding, assisting and helping us deliver (dare we say it) legendary service at every turn – ensuring our customers are left with the warm glow of satisfaction that comes with being well looked-after. And, while we’re on the subject of satisfaction, we should mention how our supportive team and award-winning training and development will leave you feeling rather pleased, too.

Temporary Part Time Return Agent - Halifax International Airport

Job ID 241070
Location Halifax - NS - CA
Description
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.   National Car Rental (Canada) Inc. has an exciting opportunity for a Return Agent.  The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.   **This is a temporary, part-time position. Applicants must be available to work until October 31, 2018.

Responsibilities
  • Assist all customers with the rental return process.
  • Effectively resolve all customer service issues.
  • Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).
  • Advise and review rental charges, and provide an accurate receipt to the customer.
  • Assist other employees in keeping lot organized for ease of access and traffic flow.
  • Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
  • Positively represent the Company to all vendors and the general public.
  • Ensures the security of company assets.
  • Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager.

Qualifications
  • Must be at least 18 years of age.
  • Minimum High School Diploma or G.E.D. required.
  • Must have a current and valid Canadian driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.  No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI). 
  • Must be proficient in English, written and verbal comprehension. 
  • Bilingual in German is an asset
  • Must be authorized to work in Canada 

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