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Customer Service Representative

Job ID 407817 Moose Jaw, SK

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time.

 

Opening available at the following branch location:

  • 218 2ND AVE NW, MOOSE JAW, SK S6H 7R1

 

This is a part time position that pays $ 17.00  / hour 

 

We offer: 

 

  • Employee discount
  • Retirement savings plan
  • Training and development

Schedule:

  • Monday: 08:00am - 5:00pm
  • Tuesday: 07:30am - 12:30pm
  • Wednesday: 07:30am - 12:30pm
  • Friday: 08:00am - 5:00pm
  • Saturday: 08:00am - 1:00pm

 

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age.
  • High school diploma or above required; some college preferred
  • Must have at least 1 year prior customer service, retail, or administrative support experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work the following schedule: 
    • Monday: 08:00am - 5:00pm
    • Tuesday: 07:30am - 12:30pm
    • Wednesday: 07:30am - 12:30pm
    • Friday: 08:00am - 5:00pm
    • Saturday: 08:00am - 1:00pm
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