Retail Collector at Enterprise Holdings in Scarborough
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Retail Collector

Job ID 297456 Scarborough, ON

Overview

 

The Retail Collector pursues balances owed from individual customers on rental transactions.  This position may also be called upon to perform account analysis and/or provide additional support for the daily activities of the department.

 

This position is located at our Toronto Administrative Office on 709 Milner Ave. Scarborough, ON.

 

This position pays $20.20/Hr. 

 

 

 

Responsibilities

  • Review reservations, rentals and credit card authorizations and charges to determine validity and/or discrepancies with rental charges
  • Make daily inbound/outbound customer calls via phone or email to resolve balances owed; escalate disputed balances and other issues to the supervisor
  • Activate/deactivate “Do Not Rent” requests
  • Request letters and police reports for cases of stolen vehicle or identity theft; work with stations regarding warrants on stolen vehicles
  • Perform skip traces via Lexis Nexis, Internet and Directory assistance to locate valid customer address and/or phone numbers
  • Utilize PeopleSoft Financials to verify balances owed, run queries and determine aging balances
  • Research accounts to ensure billing accuracy
  • Ensure daily and monthly collections goals and requirements are met
  • Submit requests for both payments and small balance write offs
  • Maintain clear and concise notes in PeopleSoft, as well as Odyssey, software systems
  • Seek to improve job performance through self-assessment, skill development, training and goal  setting
  • Maintain a regular and reliable level of attendance and punctuality.
  • Perform miscellaneous job-related duties as assigned.

Qualifications

  • Must be at least 18 years old
  • Must have a high school diploma or GED. Post-Secondary education would be an asset
  • Minimum two years of collections experience preferred
  • Bilingual in French and English Preferred
  • Intermediate to advanced knowledge of Microsoft Excel, Outlook & Word
  • Oracle/PeopleSoft experience is a plus
  • Must be authorized to work in Canada and not require sponsorship, now or in the future

 

Knowledge/Skills/Abilities-

 

  • Ability to work independently and as a team player
  • Excellent telephone manner with strong communication skills
  • Strong customer service skills
  • Ability to research, determine and negotiate a settlement amount

 

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