Customer Service Representative at Enterprise Holdings in Thunder Bay
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Customer Service Representative

Job ID 424324 Thunder Bay, ON

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as part time.

 

Opening available at the following branch location:

  • 727 MEMORIAL AVE., THUNDER BAY, ON P7B 3Z7

 

This is a part time position that pays $ 17.00 / hour 

 

We offer: 

  • Employee discount
  • Retirement savings plan
  • Training and development

Schedule A:

Friday: 12:00pm - 5:30pm

Saturday: 08:30am - 12:30pm

Sunday: 12:00pm - 4:00pm

Monday: 07:30am - 4:00pm

 

Schedule B:

Tuesday: 12:00pm - 5:30pm

Wednesday: 12:00pm - 5:30pm

Thursday: 12:00pm - 5:30pm

Friday: 12:00pm - 5:30pm

 

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age.
  • High school diploma or above required; some college preferred
  • Must have at least 1 year prior customer service, retail, or administrative support experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work the following schedule(s):

    Schedule A:

    Friday: 12:00pm - 5:30pm

    Saturday: 08:30am - 12:30pm

    Sunday: 12:00pm - 4:00pm

    Monday: 07:30am - 4:00pm

     

    Schedule B:

    Tuesday: 12:00pm - 5:30pm

    Wednesday: 12:00pm - 5:30pm

    Thursday: 12:00pm - 5:30pm

    Friday: 12:00pm - 5:30pm

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